Frequently Asked Questions

 

If you require any further information, please contact our Customer Care team.

Ovens/Cookers

Not all of our appliances can be converted – refer to Conversion Guide in your user manual for full details.

Our appliance hinges can NOT be changed.

Some parts of the appliance are safe to be cleaned in the dishwasher – please refer to ‘Care & Cleaning guide’ in your user manual.

Please see the manual for full details.

No, aluminium foil should not be used to cover the grill pan or on any of the shelves in the oven as this will create a fire hazard. Aluminium foil should never placed on the base of the oven.

If the product is hard wired it must be installed by a qualified electrician.
If it is a gas appliances it must be installed by a qualified gas fitter.
A Certificate of Compliance must be issued.

Fan ovens should be preheated for recipes that need a high temperature immediately such as puff and choux pastries, yeast mixtures, scones, whisked sponges, Yorkshire puddings and soufflés.

Also, recipes needing a short cooking time(less than 10 minutes) such as biscuits, frozen and cooked chilled products may need preheating. Otherwise a cold start is recommended.

Please see guide below – Please be aware that the light bulbs are not covered under the manufacturer’s warranty.

QTY 2(25W) Lamps
Bulb location: Side
Oven Type: All
Instruction for changing the bulb: Wait until the oven is cool then remove the oven shelves. Grasp the lens cover on the light fitting and pull it away from the side of the oven. Un-screw the bulb. Replace the lens cover.

QTY 1(25W) Lamp
Bulb location: Rear
Oven Type: Fanned/Multifunction
Instruction for changing the bulb: Wait until the oven is cool, then remove the shelves. The oven light is at the rear of the cavity. Remove the loose oven back - unscrew the 4 securing screws (one at each corner). Unscrew the lens cover (turn anticlockwise). Unscrew the bulb and replace. Replace the lens cover and the oven back before use.

QTY 1(25W) Lamp
Bulb location: Rear
Oven Type: Conventional
Instruction for changing the bulb: Wait until the oven is cool, and then remove the oven shelves. The oven light is at the rear of the oven cavity. Unscrew the lens cover (turn anticlockwise). Unscrew the bulb and replace. Replace the lens cover.

The timers on each appliance can vary – please refer ‘Timers and Minute Minders’ section of this guide.

The ‘main oven and top oven’ should both be preheated for 20 minutes before cooking. If they are both used at the same time the cooking time may need to be shortened slightly, or the cooking temperature adjusted, to allow for heat transfer from the main oven to the top oven if both ovens are used together.

We would recommend a gap of at least 10mm on each side, to ensure ease of removal when appliance has to be pulled out for cleaning or repair.

Our gas appliances are front venting, so all the oven heat will come from the front of the appliance. Some of our Built In appliances have a power cool system, which will keep the door cool – this can also produce warm air in the front of the appliance.

The smell and smoke is from the protective coating of oil used during the manufacturing process. We recommend that the oven interior and furniture; shelves etc. are cleaned thoroughly with hot soapy water; wipe dry then heat the oven to maximum and leave on for 20 minutes, to ensure all oil is removed.

As a safety feature the door locks during the pyrolytic function, once the program is completed and the oven has cooled down the door can then be opened.

The alarm has three tones to choose from; press the minus button to listen to the first tone; Release the minus button and press it again to listen to the second tone etc. Releasing the minus button after the tone has sounded will automatically select that tone.

Yes, the appliance has a cooling fan behind the control panel of the oven. The cooling fan is to keep the control knobs cool during cooking. This will continue to run for approximately 10-15 minutes after the appliance has been switched off.

Please refer to the user manual for the specific model to ensure the correct operating procedure is followed.

A multi-function is a versatile oven which has a combination of features including top heat, base heat, fanned or conventional oven options and includes a defrost facility.

A Flame Safety Device detects if the flame has gone out on the customer’s gas product and cuts off the gas supply immediately. Although this is not a requirement for commercial or residential house, all gas products being installed in multi-dwelling properties must be fitted with an FSD device.

Appliances are rated for energy from A to G, A being the most efficient. Choosing an appliance with the top energy efficient rating will cut down on running costs and be kinder to the environment.

The main differences between the VapourClean function of the ReadyCook oven and the Pyrolytic of previous built-ins are:

  • The Pyrolytic cleaning will basically incinerate baked on grease and residues inside the oven by reaching extremely high temperatures. However, to be able to use it, all of the oven's furniture has to come off (railings, racks and trays) or you risk damaging it. This will make the cleaning of the inside easier, but the furniture will remain dirty.
  • The VapourClean function on the ReadyCook requires you to pour water at the bottom of the oven. After you select the function, the oven will create vapour from that water, helping to lift off all residues inside. Since the temperature within the oven is quite gentle, you can leave all railings and furniture inside, which in turn helps cleaning them way easier too.

54cm Freestanding: 12-14lbs (suggested size)

60cm Freestanding/Built-in : 18lbs (suggested size)

90cm Built-in: 18lbs (suggested size)

If an appliance does not have an inner door glass in the top door, this is because the appliance is a twin cavity appliance incorporating a single oven with grill. Grill doors do not have inner door glasses.

The gap allows airflow between the inner and outer door panels. The flow of air prevents the outer door panel from becoming too hot. Because of the gap, spillage and condensation can form inside the door, so we also provide a facility to clean between these panels.

The model number can be found on a white or silver data badge on; open the main oven door; the badge is situated on the bottom edge of the appliance or in the base of the pan storage drawer (high level models).

Range Cookers: The model number and serial number can be found on the back of the unit. The serial number for the range cookers can also be found internally. 90cm units on the bottom left hand side, 110cm units on the top left hand side.

Cooktops

As an induction hob operates slightly differently to a traditional ceramic hob, the customer may need to make some adjustments to the cooking times and temperatures to achieve the desired results. Pan contents heat more quickly with an induction hob. To reduce the cooking time, advise the customer to turn the power control to the max position and after a short time set the power control to the required position.

Not all of our appliances can be converted – refer to Conversion Guide in your user manual for full details.

Hobs can be installed over ovens, but they should not be fitted above a washing machine, fridge, freezer or dishwasher. This is considered an incorrect installation that voids your warranty and could permanently damage your washing machines, fridges, freezers and/or dishwashers.

If the product is hard wired it must be installed by a qualified electrician.
If it is a gas appliances it must be installed by a qualified gas fitter.
A Certificate of Compliance must be issued.

Cast iron is the perfect material and some stainless steel, depending upon the iron content, is also suitable. To check the pan, apply a magnet to the base, if it attaches solidly the pan will work, if the magnet feels loose or does not attach the pan will not work.  Only use flat bottomed pans. If they are unsuitable the induction hob will not detect the pan.

Induction hobs are quicker and more controllable than gas. The hob works by using a magnetic field to heat the pan rather than through the ceramic surface of the hob. The hob is extremely efficient as it heats pans to a high temperature very quickly, but offers greater safety as only the pan is heated and the ceramic plate remains relatively cool.

The induction hob generates short-range magnetic fields. If any user or person in close proximity has a pacemaker or other active implants, advise them to consult a doctor before use, concerning any possible incompatibility to prevent any risk to health.

A Flame Safety Device detects if the flame has gone out on the customer’s gas product and cuts off the gas supply immediately. Although this is not a requirement for commercial or residential house, all gas products being installed in multi-dwelling properties must be fitted with an FSD device.

An electric cooktop requires a minimum of 600mm of free space from the hob to the rangehood according to Australian Standards. If it is a gas cooktop, then the distance increases to a minimum of 650mm from the top of the trivet to the hood. Make sure to use a licensed plumber or gas-fitter for appropriate installation and adherence to the building codes and standards (they vary from state to state in Australia). Failure to comply with these regulations is considered a faulty installation, and it may affect your product's warranty.

GAS HOB
For optimum safety and performance, we recommend the use of flat bottomed pans with a base diameter of minimum 100mm (4”) and maximum 250mm (10”).

CERAMIC HOB
Stainless Steel cookware is preferred for ceramic hobs as they heat quickly, but evenly and shouldn’t streak or stain the surface.

SOLID PLATE
Use pans with a flat base of minimum 100mm (4”) diameter and maximum 280mm (11”) diameter which are stable in use. Pan bases that are much smaller or much larger than the hotplate - e.g.; by 50mm - will result in slower cooking times. Always ensure that pan bases are dry before placing them onto the hotplates.

INDUCTION HOB
Cast Iron pans are the perfect material with some stainless steel suitable (depending on the iron content). To check the pan, apply a magnet to the base, if it attaches the pan will work.
(See information on induction hobs in your user manual)

The model number can be found on the back or the base place of the hob. This is usually removed by the installer and stuck onto the User manual for the customer.

Rangehoods

An electric cooktop requires a minimum of 600mm of free space from the hob to the rangehood according to Australian Standards. If it is a gas cooktop, then the distance increases to a minimum of 650mm from the top of the trivet to the hood. Make sure to use a licensed plumber or gas-fitter for appropriate installation and adherence to all the building codes and standards (they vary from state to state in Australia). Failure to comply with these regulations is considered a faulty installation, and it may affect your product's warranty.

The model number and serial number can be found under the filters.

Fault Guide

  1. One of the main by-products of burning natural gas is the production of water vapour. Therefore steam and condensation forming between the oven door glasses is not necessarily a sign that the oven is not working correctly.

  2. Use a covered container, where practical to reduce the amount of condensation that forms and not to leave food in the oven to cool after it has been cooked and the oven has been switched off.

  1. Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.

  2. Make sure the customer centralises their food and uses the oven shelves (NOT the base) to enable the heat to circulate around the entire surface of the cooking vessel.

  1. Check that that the power is switched on (is there a power cut?)

  2. That the controls are switched on

  3. Check the fuse in the plug and the mains fuse.

  4. Is the safety lock function (key symbol) on? If your hob has this feature, consult your ‘Hob Timer & control section’ for details how to deactivate it.

  1. It important that food is centrally positioned under the grill element both when using the top oven and grilling. This is because the grill operates at a reduced power level in conjunction with an element under the floor of the oven to give top and bottom heat.

  2. Food and baking trays need to be approximately 3” from the front of the shelf.

  1. This is a normal process to avoid overheating. Each cooking zone has a sensor which allows the zone to pulse during the cooking process.

  1. This is normal. The temperature of the operating panel can get as hot as 60°C above the surrounding temperature, so with a surrounding temperature of 20°C this panel can be 80°C. Ensure you are using the correct size pans (see owners manual) as large pans on the front rings will cause heat dispersion over the control.

  1. Has the thermostat tripped? Turn off the oven and wait until it has fully cooled down before trying again
  2. Is the clock set to ‘Auto’? If it is, you can only switch the oven on if it is set to the ‘manual mode’. See ‘Timers & Minute Minders for full details of how to set the timer.

  1. Ensure you are keeping the control knob depressed for at least 10 seconds.

  1. Check that the power is switched on

  2. Check the fuse in the plug and the main fuse hasn’t tripped.

  3. If lidded appliance – check that the lid is pushed back as far as possible (Lid has a valve on that will only let the gas through if fully pushed back)

  1. Check that the cooker is level.

  2. Ensure that the oven is not overloaded, i.e. cooking on all four shelves.

  1. Check the socket for power; tripped circuit or a blown fuse.
  2. Is the clock set to ‘Auto’? If it is, you can only switch the oven on if it is set to the ‘manual mode’.
  3. The oven clock should be set to show a real-time rather than 00:00 or it can prevent the ovens operating in some models.
  4. See ‘Timers & Minute Minders for full details of how to set the timer.

  1. Because of the dense materials used in the manufacture of the solid hotplates they can often feel warm for a long time after the appliance has been switched off. This is a normal characteristic of solid hotplates which work in a slightly different manner to other types of electric heating elements.

  1. Have you recently cleaned or spilt water on the hob top? This could cause the ignition to stick. The problem with cure itself once the hob dries out.

  2. This could also be due to grease or debris on the burner or electrodes. We advise you to clean the hob with hot soapy water and ensure completely dry before switching back on

  1. The hot plate will not glow red as it will only get hot where the pan touches it. The hot plate will not work until a pan is placed on the hob. There is a pan sensor on these products to help save on power.

  1. If the appliance is switched on and the electrics have been checked the bulb may need changing. Advise the customer to consult the user manual for instructions.

  1. Check that the oven is level (if freestanding)

  2. Check that no shelves or oven furniture are touching the back of the oven wall of the appliance.

  1. Check that a pan is centrally located on the correct induction zone, and that it is suitable for the appliance.

Clean them only with hot soapy water. The use of caustic or other cleaning chemicals might be the cause.

  1. Any gas appliances must be repaired / installed by a person qualified to Australian Gas Installation standard AS560. This is to ensure that the installation / repair is carried out in accordance with all current ‘gas safety regulations’.